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Coaching: Practice & Billing Policies

Last Updated: October 30, 2025

Contact Policies

Your primary contact person for coaching services is Sarahbean Falo. Sarahbean is available from 10am to 4pm EST, Monday through Friday. Sarahbean communicates by email (hello@sarahbean.co) and scheduled Zoom or telephone call only. Please do not text, Facebook message, Instagram DM, or use other means to communicate. For active clients: These policies are different: please refer to your contract.

Email Policies

Please allow up to 2 business days for a response by email, although Sarahbean strives to respond much sooner.

Time Off Policy

Sarahbean coaching services are closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off.

Coaching Sessions

Sessions: 1:1 Coaching Sessions ("calls") are 1 hour long and will be held on a HIPAA-secure Zoom account, or with advance notice, by other means including telephone as needed. Your Zoom link will be provided in your email once you schedule a session via gethealthie.com or through Sarahbean directly.

Preparation: Coaching is different than therapy in that it is an action-oriented, growth-focused process of meeting your goals. For you to get the most from our time together, it is important you are prepared for our coaching calls by following up on intentions from the previous session. You will be invited to complete and submit a Reflection Report 24 hours before every scheduled call so that we can keep track of your progress and goals.

Scheduling: The session must be scheduled using Sarahbean's scheduling calendar, or as agreed-upon between Client and Coach, and there is no guarantee that her availability will match yours.

If you do not attend at the scheduled time, your session is forfeited.

If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.

Call Cancellations

You can cancel or reschedule your calls through the link provided to you at the time of scheduling. Please provide 24 hours' notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.

Billing & Payment

Payment Options: We accept Credit Card payments through Stripe payment processing, which is connected to your purchases of services.

Coaching services are paid in advance and charged a recurring monthly fee depending on the frequency of sessions you choose. You can cancel your recurring payments at anytime, and they will no longer continue into the following month. The goal of this practice is to empower you to make a decision around your investment in coaching; as well as provide a collaborative framework for coach and client to identify a natural pause or ending to services.

Coaching is not eligible for insurance billing.

General Policies: You are responsible for keeping all credit card details and contact information current to keep your account in good standing. Please email hello@sarahbean.co to update your billing information, or log into your private portal to update your payment method.

Billing: All billing will be done through gethealthie.com via Stripe, connected to your coaching service purchase. You will be charged at the time of purchase. If we agree to a recurring payment plan, you will be charged every 30 days as outlined in the agreement we make. You will be billed automatically every 30 days (or the nearest weekday) for recurring charges, or at intervals otherwise agreed in our contract.

Delinquency Policies: If the credit card is declined, we will continue to attempt to charge the card on file every day for 3 days. We will contact you for updated contact and payment information.

Delinquent Accounts: After 30 days without payment, your account will be considered delinquent. All accounts 30 days past due may be disabled or deactivated until balances are paid in full.

Billing Disputes

In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Sarahbean prior to initiating a chargeback.

Collection Fees

Returned Item Fee: There is a $50.00 insufficient funds check fee for returned checks in addition to the amount still due.

Late Fee: Invoices which remain unpaid after 30 days may be assessed a late fee of $50.00 per month.

Chargebacks: If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.

Collections Fees: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

Cancellation

Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service. This paragraph does not invalidate our refund policy.

Chargebacks

Regardless of the outcome of a chargeback dispute by a credit card company or payment processor, we reserve the legal right to enforce our agreements and collect past due balances in court.

Thank you for your collaboration and presence in this work. ⭐︎

Contact: hello@sarahbean.co